PLATFORM TO BUSINESS REGULATION TERMS

1. Introduction: These Platform to Business Regulation Terms form part of the Terms of Service.
2. Interpretation: In these Platform to Business Regulation Terms, unless otherwise stated, defined terms have the same meanings given to them in the Terms of Use for all Users.
3. Do these Platform to Business Regulation Terms apply to me? These Platform to Business Regulation Terms only apply to Locals who are established or resident in the European Union or the United Kingdom (also referred to as "you" and "your"). If these Platform to Business Regulation Terms apply to you, they form part of your agreement with us.
4. What do these Platform to Business Regulation Terms include? These Platform to Business Regulation Terms provide information about our practices to comply with the fairness and transparency requirements set out in EU Regulation 2019/1150 (the "Platform to Business Regulation").
5. Promoting Locals via other distribution channels: We may choose to promote you via our Instagram, Twitter, and LinkedIn social media accounts.
6. Ranking on SUYUH: We suggest Locals and their content for a user based on their popularity.
7. Complaints: If you have a complaint about:
   1. any alleged non-compliance by us with any obligations laid down in the Platform to Business Regulation which affect you; or
   2. technological issues relating directly to SUYUH and which affect you; or
   3. measures taken by us or our conduct which relate directly to SUYUH and which affect you,
   then please submit your complaint to info@suyuh.io.
8. Complaint-handling process: Following receipt of your complaint under section 7 above, we will:
   1. consider your complaint and the follow-up which we may need to give to your complaint (including asking you for further information or documents) in order to adequately address the issue raised;
   2. process your complaints within a reasonable time, taking into account the importance and complexity of the issue raised; and
   3. communicate to you in plain and intelligible language by email or by message to your SUYUH account the outcome of the internal complaint-handling process.
9. Mediation service: If your complaint under section 7 above is not resolved to your satisfaction through our internal complaint-handling process as set out in section 8 above, then you may contact a mediation service. You and we will act in good faith throughout any mediation. However, any attempt to reach agreement through mediation on the settlement of a dispute between us will not affect our or your rights to commence legal proceedings at any time before, during or after the mediation process, as such rights are set out in our Terms of Use for all Users.